Shipping policy

Shipping Policy – BYMANYC ® New York

At BYMANYC ® New York, we utilize multiple global fulfillment centers and specialized logistics partners to ensure quality control. By placing an order, the customer acknowledges and accepts the following terms:

1. Estimated Delivery Times (No Guarantees)

Delivery times are estimates only and are split into two phases: Processing (manufacturing/prep) and Transit (shipping).

Product Category Processing Time Transit Time Total Estimated Window
Standard Items (Skincare, Select Apparel) 2 to 7 business days 10 to 20 business days 12 to 27 business days
Footwear / Made-to-Order (Carnegie, Gala, etc.) 10 to 15 business days 10 to 15 business days 20 to 30 business days

  • Note on Timeframes: While we strive for speed, BYMANYC ® New York does not guarantee exact delivery dates. Factors such as high demand, artisanal production, or logistical bottlenecks may extend these windows.

2. Split Shipments & Multiple Tracking Numbers

To ensure the fastest possible delivery, orders containing multiple items may be shipped in separate packages from different fulfillment centers. You may receive multiple tracking numbers at different times. The delivery of one part of an order does not guarantee the immediate delivery of the remaining items, which may still be in transit or processing.

3. Address Accuracy & Non-Delivery (Critical)

  • Customer Responsibility: The customer is solely responsible for providing a complete and accurate shipping address (including suite, apartment, or business names).

  • Insufficient Address: If a package is returned to us or held by the carrier due to an "Insufficient Address" or "Undeliverable" status provided by the customer, the customer will be responsible for any additional shipping fees to re-send the item.

  • Abandoned Packages: We are not liable for packages that are destroyed or abandoned by the carrier due to a lack of customer response to delivery attempts.

4. Customs, Duties & International Inspections

  • Import Charges: For all international orders (including those to the EU/UK), the customer is the "Importer of Record" and is solely responsible for all import duties, taxes, and customs fees. These are not included in our prices.

  • Customs Delays: We are not responsible for delays caused by routine customs inspections, airport holds, or local postal service strikes. Such events are outside our control and do not justify a refund request while the package is still in transit.

5. Tracking & Status Updates

Tracking information is provided as a courtesy via email. Please note that tracking status may not update in real-time while a package is moving between international hubs or awaiting local carrier scanning. A "pending" status does not mean the package is lost; it is moving through the global network.

6. Force Majeure & External Events

Shipping times may be significantly adjusted during holidays, peak seasons, or unforeseen global events affecting logistics. BYMANYC ® New York is not liable for delays resulting from such circumstances.

7. Returns & Final Sale

As stated in our Terms of Service, most of our apparel is Made-to-Order and Final Sale. Please consult our [Link to Return Policy] for full details regarding eligibility.